- Shipping & Delivery
- Because Prism Research Glass offers thousands of custom products and parts, the shipping rates for each order must be calculated on a per order basis.
- Privacy & Security
- Prism Research Glass, Inc. will never provide customer information to third parties for their marketing. We provide customer information to organizations that help us to fulfill and deliver our orders. Any information you provide us will be kept confidential and secure. From time to time, we will use the information we collect to notify you with order related information, sales promotions, and new arrivals.
Protecting Your Personal Information: Prism Research Glass pledges a safe and worry-free shopping experience. We use the industry standard for Internet security, Secure Sockets Layer (SSL 128-bit) encryption to scramble your personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read your information in transit. We protect all of your personal information, including your name, address, and credit card information. - Returns & Replacements
- Returned items must receive prior approval. Please state reason for the return and invoice number and date. Special orders are not returnable.
Prism Research Glass, Inc. makes every effort to prevent breakage during shipment. Should a breakage occur, please report the damage to the carrier immediately. Do not discard packaging.
Should a shortage in your shipment occur, contact Prism Research Glass immediately. Claims must be made within 10 working days or receipt of order. - All prices are subject to change without notice.